Vigil
AI platform · Funeral services
An AI answering service that never sends a grieving family to voicemail.
Funeral homes take their most important calls at two in the morning, and a missed call is a family who calls the next name on the list. Answering services take a message; they don't take an arrangement.
What we built
- A multi-tenant AI phone platform that answers, qualifies and documents after-hours calls in the funeral home's own voice
- Escalation logic that texts, then calls, then works down a backup tree until a human actually picks up
- A guided online arrangement flow with e-signature, payment and document generation
- Per-location knowledge bases so every answer is that funeral home's answer, not a generic one
Where it landed
Running in production across multiple funeral homes and, more recently, businesses outside the death-care industry entirely.